We're Here to Answer Your Questions

FAQ

Got more question? Email us support@everylash.com

IF I NEED HELP, CAN I SPEAK TO SOMEONE?

Yes!!! We love helping our customers in any way we can! You can either email us at support@everylash.com, chat with us live on our website, or request a live 100% free lash consultation where we will jump on a 1-on-1 Zoom call with you to discuss your questions or concerns!

HOW DO I APPLY THE EVERYLASH LINER AND LASHES?

Please visit our blog for detailed guides on how to apply your magnetic eyeliner and lashes. In short: 1. Apply Liner: Apply Magnetic Eyeliner Along Your Eyelash Line And Let Dry For Two Minutes. Test Dryness With The Top Of Your Finger Before Moving On To The Next Step. 2. Apply Lash: Use The Everylash Applicator To Place The Magnetic Lash Along The Lash Line And Ensure The Lash Is Secured Across The Entire Lash Line. 3. Instant Results: Your Lashes Are Ready For Every Occasion. Want To Switch Out Your Lashes For A Different Style? Simple! Use The Applicator To Slowly Peel Off The Current Lash And Repeat Step 2 With The New One.

HOW DO I STORE MY EVERYLASH LASHES WHEN I AM NOT USING THEM?

The Original Everylash Packaging Was Specially Made To Have Magnetic Placeholders For Your Eyelashes When They Are Not In Use. Simply Place The Eyelashes Back Where You Originally Got Them In The Packaging And The Magnets Will Snap Back Into Place Firmly For Future Use. When You Are Ready To Use Them Again, Simply Remove Them From The Packaging And They Are Ready To Go!

HOW DO I CLEAN MY MAGNETIC LASHES?

We offer a detailed tutorial on how to clean your lashes here: https://everylash.com/blogs/home/why-and-how-to-clean-your-magnetic-lashes. In short: We Highly Recommend Cleaning Your Lashes, And Specifically, Your Lash Magnets Every Time You Wear Your Lashes. This Will Ensure That They Remain Bacteria Free, Sanitised, While Also Extending The Lifetime Of Your Lashes. It Is VERY IMPORTANT That You Avoid Oil Based Products And Makeup Remover Or Cleaner When Removing The Magnetic Eyeliner From The Lashes Because It Will Damage The Lashes Permanently. Oil Breaks Down The Magnets Causing Them To Be Ineffective At Firmly Holding Your Lashes To The Magnetic Eyeliner. Instead, Use An Oil Free Makeup Remover Or Cleaner With Cotton Swabs Of Your Choice. Everylash Is Not Responsible For Any Product Damage Caused By Improper Cleaning Or Use.

WHAT ARE THE DIFFERENCE BETWEEN THE STYLES OF LASHES?

We Designed Our Lashes To Fit With Every Environment And Circumstance You Encounter In Your Day...From Going To Work, Going Out On The Town With Your Friends, Or Simply Running Errands During Your Day-To-Day Activities. Choose The Lash That Fits Your Exact Needs Or Get Exact Need Or Get... So You Have The Complete Package In Our Every Kit So You Have Every Lash For Every Occasion.

HOW LONG DO THE MAGNETIC LASHES LAST?

The Lashes Typically Last Up To 50 Wears; However, This Entirely Depends On Your Continued Care Of The Lashes. You MUST Clean The Lashes After Every Wear Using Make Up Remover Or A Neutral And Soft Soap. Then, After The Lashes Are Dried, Place The Lashes Back In Their Original Packaging To Ensure The Shape Of The Lash Is Maintained Over Time.

CAN I USE THE EVERYLASH LASHES AND LINER WITH OTHER MAKEUP PRODUCTS?

Yes, Of Course! The Only Requirement Is That You Use The Everylash Magnetic Liner For Everylash’s Magnetic Eyelashes Because It Allows Them To Firmly Secure To Your Eye line And Will Not Work With Other Eye line Products. Otherwise, Feel Free To Use Any Other Beauty Product Along With The Everylash Product Line!

IF I WEAR CONTACT LENSES OR GLASSES CAN I STILL WEAR MAGNETIC LASHES?

Yes, There Is Nothing Stopping You From Wearing Our Lashes With Contacts Or Glasses! The Only Thing To Consider is the Length of the Lash. We Offer Shorter Lash Styles for those that Wear Glasses.

IS THE LINER BAD FOR ME OR TOXIC?

No! The Magnetic Ingredient In The Liner Is Iron And Is Rated As Nontoxic By The EWG. Heavy Metals And Parabens Are Not Used In Our Liners. If You Have Any Prior Eye Or Skin Conditions, Please Consult With Your Primary Physician Prior To Using Everylash. Here At Everylash, We Are Committed To Your Health And Safety And We Work Hard To Ensure Our Products Never Put You At Risk!

DOES THE EVERYLASH LINER HAVE AN EXPIRATION DATE?

Yes, Once The Liner Is Opened, You Have 5 Months Before It Will Need To Be Replaced With A Fresh Bottle. Overtime, The Liner Will Harden Due To A Combination Of Bacteria And Oxygen Naturally Entering The Liner Causing It To Be Ineffective. Please Tightly Close The Bottle After Every Use And Be Careful Where You Place The Liner Brush During Use To Ensure It Remains As Clean As Possible. This Will Ensure Your Liner Lasts As Long As Possible!

WHAT IS YOUR SHIPPING POLICY?

Once You Have Completed A Purchase Order On The Everylash Website, Our Team Will Receive The Details Of The Order Including Which Products You Purchased And Your Shipping Details. Shipping Details Include Most Of The Information You Entered On The Website And Our Shipping Labels Reflect This Information. To Ensure Your Product Is Shipped To The Correct Address, Make Sure You Have Entered Your Shipping Address Correctly During Checkout. If You Happened To Have Made A Mistake, Contact Support@Everylash.Com For Assistance. Our Support Team Will Confirm The Address That You Originally Entered On The Website And Will Make The Appropriate Corrections To Ensure You Receive Your Order. Please Note That Once An Order Has Been Processed Or Shipped, Corrections To The Shipping Label Or Address Cannot Be Made, So It Is Important That You Notify Our Support Team As Soon As Possible To Make Any Changes. After Your Purchase Has Been Shipped, The Shipping Provider Will Confirm Your Tracking Information And You’ll Receive The Tracking Information Via Email From Our Team Allowing You To Track The Shipment While It Is In Transit. All Purchases Are Processed And Shipped Within 2 Business Days, But We Do Not Ship On Saturday Or Sunday. Our Shipping Providers Are USPS, FedEx, And Local Post For International Orders. All Shipping Providers Are Independent Agencies. Everylash Does Not Operate Or Own These Agencies And Each Agency Has Their Own Standards, Regulations, And Policies Entirely Outside Of Everylash’s Control.

HOW LONG BEFORE MY ORDER WILL SHIP OUT?

Orders Are Shipped Within 2 Business Days Of Receiving Your Order. This Means Our Shipping Provider Will Pick Up Your Purchase For Delivery And Begin The Shipping Process Within 2 Business Days. Normal Shipping Timelines Can Be Expected Once Your Purchase Is On Its Way, Which Are Further Discussed And Outlined In Our “Shipping & Delivery” Section In The Help Center. Shipments Do Not Go Out On Saturday Or Sunday. It Is Possible That You May Place An Order On, Say, Thursday Or Friday, And Not Have The Purchase Shipped Until The Following Monday. You Can Expedite Your Shipping Upon Request, Which Means That Your Shipment Will Be Shipped Through USPS And That The Timeline Of Delivery Will Shorten Based Upon Standard USPS Expedited Shipping Timelines. This, However, Does Not Mean The Normal 2 Days Of Processing And Packing Are Sped Up. Once Your Purchase Has Been Shipped, We Will Send You A Confirmation Email That Your Order Is On Its Way! Have Questions About Our Shipping And When You’ll Receive Your Purchase? Send An Email To Support@Everylash.Com And Our Team Will Happily Answer All Of Your Questions.

HOW DO I CANCEL MY ORDER?

Cancelling Orders Is Simple. The Only Requirement Is That The Product Has Not Shipped Yet From Our Warehouse. To Cancel Your Order, Send An Email To support@everylash.com.

DO YOU OFFER A GUARANTEE?

At Everylash, Your Satisfaction Is Critical To Us! So, We Proudly Offer A 30-Day Money-Back Guarantee On Any Purchase And Product That Is Defective Or Damaged Upon Receipt By The Customer. If You Want To Take Advantage Of The 30-Day Money-Back Guarantee, Simply Email Support@Everylash.Com, And We Will Either Replace The Product(S) Or Issue A 100% Refund. This Offer Is Only Valid Within 30-Days Of The Purchase Date And An Email Notice Must Be Initiated Within This Period Of Time.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

You Are Covered Under Our 30-Day Money-Back Guarantee. We Will Replace Or Refund Any Product That Is Damaged Or Defective Within 30-Days Of The Purchase Date. To Take Advantage Of The 30-Day Money-Back Guarantee, Please Email A Picture Of The Defective Or Damaged Item With A Description Of What Is Wrong To Our Support Team At Support@Everylash.Com. We Will Replace The Defective Item Upon Request; However, You Have The Option To Request A Refund As Well Instead Of Receiving A Replacement. In The Case That You Request A Refund, You Are Responsible For Paying The Shipping Fee For The Return Of These Items. In Addition, A $10 Restocking Fee Will Be Deducted From Any Refund You May Receive. Then, You Need To Return The Item To Our Fulfillment Center At 1901 Callowhill Street, Apt. 407, Philadelphia, PA 19130. We Will Refund Your Order Minus The $10 Restocking Fee After We Receive The Returned Items. For Any Refunds, Shipping Costs Are Not Refundable And Will Be Calculated Separately From The Cost Of The Purchased Goods. If You Would Like To Exchange Your Lashes For Any Reason, We Will Exchange The Products In Your Order (Limit Of One Exchange Per Order) Within 7 Days Of Your Order Date. Please Note, That All Exchanges Must Be Of The Same Product Type And Exchanges Cannot Be Made For Different Product Types. For Any Price Discrepancy Between Exchanged Items, The Customer Is Responsible For Paying The Additional Cost. In The Case That An Exchanged Item Is Lower Than The Original Product Price, Everylash Will Not Refund The Difference. In Addition, Additional Standard Shipping Costs Will Be Incurred For Exchanges And Are Not Covered By Everylash. To Initiate Any Refunds, Exchanges, Or If You Have Any Questions Please Reach Out To Our Support Team Via Email At Support@Everylash.Com. Please Include Your Purchase Order Number In Your Email.

WHAT IS THE DIFFERENCE BETWEEN EVERYLASH AND OTHER LASH COMPANIES?

There are several big differences! One, we are customer obsessed! We will go to the ends of the world to support our customers! Two, we spent over a year developing our products before we launched to be certain we were offering the very best magnetic lashes and liner on the market. Our customers attest to the fact that our lashes and liner are simply better: longer lasting, lighter, stronger, better looking, and easier to apply than the competition.